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FREQUENTLY ASKED QUESTIONS

What is a digital lock, and how does it work?

A digital lock uses electronic technology like PIN codes, RFID cards, biometric recognition, or mobile apps to control door access. It eliminates the need for traditional keys and provides enhanced security features.

Are digital locks safe?

Yes, digital locks are designed with advanced security features such as encryption, tamper detection, and automatic locking, making them a safe and reliable option for both residential and commercial use.

What happens if I forget my PIN or lose my access card?

Don’t worry! Digital locks come with multiple access options. You can use alternatives like a fingerprint, mobile app, or backup mechanical key. You can also reset your PIN using the app.

How long does the battery last on digital locks?

Battery life typically ranges between 6 months to 2 years, depending on usage. You will receive low battery alerts in advance.

What should I do when the battery dies?

Digital locks include an emergency power option (like a USB port) to temporarily power the lock and replace the batteries.

Can digital locks be installed on any door?

They can be installed on most standard doors, but you should check door thickness, material, and specifications. Professional installation is recommended.

What if the digital lock malfunctions?

Most locks offer backup access methods like mechanical keys or app overrides. Customer support is available for troubleshooting or repairs.

Can I share access with others?

Yes, you can create temporary or permanent access codes for others via a mobile app and manage them remotely.

What is the warranty on your digital locks?

A 3-year warranty is provided, covering manufacturing defects and technical issues under normal usage conditions.

How do I install a digital lock?

Installation can be done via professional service or using a DIY guide included with the lock. Professional installation is recommended for complex setups.

What should I do if my lock doesn’t recognize my fingerprint?

Ensure your finger and sensor are clean and dry. If the issue continues, re-register your fingerprint or use another access method.

Is the digital lock compatible with multiple users?

Yes, digital locks support multiple users, each with their own access method like PIN, fingerprint, or RFID card.

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+91 89399 93993
info.aidoworld.in@dormakaba.com